Forgot to Clock In / Out

If your employer uses a clocking system and your hours aren't correctly recorded — for example you forgot to clock in, or the system was unavailable — you should email payroll before midnight on Sunday. Include the date and the correct arrival and departure times.

This allows us to correct your hours before payroll is run. If you do not email by this time, you may have to wait until the following week for your hours to be corrected.

If you were expecting additional payments and they have not been included, we'll need authorisation from your employer first.

Clocking adjustments sent by any method other than email will not be processed.